This practical guide to Pointsbet focuses on what actually matters: bonuses, mobile access, and getting paid on time.
Before You Start
- You must be at least 18 years old (or the legal age in your jurisdiction) to register.
- Have a valid email address and a phone number that can receive SMS for verification.
- Prepare a government-issued ID (passport, driver’s license) for identity verification (KYC).
- Ensure your device has an updated browser (Chrome, Safari, Firefox) to use the mobile-optimized website.
- Check your country’s gambling laws; some regions restrict online betting or require local licenses.
- Review the bonus terms — especially wagering requirements and eligible games — before claiming any offer.
Step-by-Step Sign-Up
- Open the mobile-optimized website from your browser — no app download needed.
- Click the “Sign Up” or “Join Now” button, usually found at the top-right corner.
- Enter your email address, create a strong password (minimum 8 characters with a mix of letters and numbers), and choose your preferred currency.
- Fill in your personal details: full name, date of birth, residential address, and phone number — ensure these match your ID exactly.
- Read and accept the terms and conditions and privacy policy.
- Complete the registration by verifying your email (click the link sent to your inbox) and confirming your phone number via SMS code.
- Log in using your credentials — this is your first timesbet login — and navigate to the cashier to make a deposit.
Wagering Calculation
Understanding wagering requirements is critical to turning bonus funds into withdrawable cash. Let’s break it down with real numbers.
Example scenario: You claim a deposit bonus of 100% up to $200, meaning you deposit $200 and receive $200 in bonus money. The typical wagering requirement is 30x the bonus amount.
Formula: Wagering requirement = Bonus amount × Wagering multiplier.
| Variable | Value |
|---|---|
| Deposit | $200 |
| Bonus | $200 |
| Wagering multiplier | 30x |
| Total wagering required | $200 × 30 = $6,000 |
You must place bets totaling $6,000 before any withdrawal of the bonus funds or winnings from them. If you play a slot with a 96% RTP, your expected loss after $6,000 wagered is $6,000 × (1 — 0.96) = $240. Since you deposited $200 and received $200 bonus, you have $400 total. After wagering, you might have roughly $400 — $240 = $160 left in your account (assuming average luck). If the bonus is cashable, you can withdraw that $160 (subject to a minimum withdrawal). If the bonus is sticky (i.e., only winnings are withdrawable), you need to read the terms carefully.
Always check if certain games contribute differently — slots often count 100%, but table games might count only 10–20%. This changes the effective wagering requirement. For example, if you play blackjack (which contributes 10%), you’d need to wager 10× more: $200 × 30 ÷ 0.10 = $60,000.
Licence & Player Protection
The platform operates under a license from the Government of Curacao, which is a common regulatory body for international iGaming. Curacao-licensed casinos are not required to follow the same strict player fund segregation rules as Malta or UK-licensed sites, so winnings may be subject to income tax in your home country — check with a local tax advisor. The platform uses SSL encryption (128-bit or higher) to protect your personal and financial data during transmission. Two-factor authentication (2FA) is available for most accounts as an extra security layer. For dispute resolution, you can contact the Curacao Gaming Authority or use third-party mediators like ThePogg.
Deposits & Withdrawals
| Payment Method | Deposit Time | Withdrawal Time | Min Deposit | Min Withdrawal |
|---|---|---|---|---|
| Visa/Mastercard | Instant | 3–5 business days | $20 | $50 |
| Bitcoin | 10–30 minutes | Up to 24 hours | $10 | $20 |
| E-wallets (Skrill, Neteller) | Instant | 24–48 hours | $10 | $30 |
| Bank Transfer | 1–3 business days | 5–10 business days | $50 | $100 |
Deposits are generally fee-free, but your bank or e-wallet provider may charge a small processing fee. Withdrawal requests are subject to a pending period (often 24–72 hours) for security checks. Before your first withdrawal, you will need to complete full KYC verification — this includes submitting a photo ID, proof of address (utility bill or bank statement dated within 3 months), and possibly a selfie holding your ID. The fastest withdrawal method is typically Bitcoin or an e-wallet, while bank transfers take the longest.
Common Problems & Fixes
- Forgotten password: Click “Forgot Password?” on the pointsbet login page. Enter your registered email, and a reset link will be sent. If the email doesn’t arrive in 5 minutes, check your spam folder.
- Deposit not credited: First, check your bank or wallet transaction history to confirm the payment was processed. If it shows as completed but not in your account, contact support with the transaction ID (TXID). For crypto deposits, ensure the network matches (e.g., BTC to BTC, not to BSC).
- Withdrawal stuck: This usually means a pending KYC review. Upload all required documents in high resolution and ensure your name matches your registered account. If still stuck after 48 hours, talk to live chat.
- Bonus not triggering: Some bonuses require a bonus code during deposit. Check the promotions page for the code. Also confirm the minimum deposit amount and that the bonus is active for your country.
- Game not loading: Clear your browser cache and cookies. Disable browser extensions like ad-blockers. Access the site in incognito/private mode. If using the pointsbet app via PWA, try re-adding it to your home screen.
- Account locked: This can happen after multiple failed login attempts. Wait 30 minutes before trying again. If it remains locked, contact support and verify your identity.
- Geolocation error: If the platform uses geo-verification, ensure your location services are enabled and you are in an eligible region. Using a VPN violates the terms and can lead to account suspension.
Extra Tips
The loyalty program rewards active players with comp points for every real-money wager. Typically, you earn 1 point for every $10 wagered on slots (lower for table games). Accumulated points can be exchanged for bonus credits, free spins, or even cash. The program has multiple tiers — for example, Bronze, Silver, Gold, Platinum — each unlocking perks like higher withdrawal limits, dedicated account managers, and exclusive promotions. To climb tiers, you need to earn a certain number of points within a calendar month or year. Players on the highest tier may receive invitations to VIP events and personalized cashback offers.
Need to Know
Can I play on mobile without downloading an app?
Yes. The platform is fully optimized for mobile browsers, and you can also add it to your home screen as a progressive web app (PWA) for quick access.
What documents are needed for withdrawal?
Typically, a government-issued ID (passport or driver’s license) and a recent utility bill or bank statement showing your name and address.
How long does a withdrawal take to reach my bank account?
E-wallets take 24–48 hours after processing, credit cards 3–5 business days, and bank transfers 5–10 business days. Crypto withdrawals are usually completed within 24 hours after confirmation.
Are my winnings taxable?
It depends on your country of residence. For players in jurisdictions where Curacao-licensed casinos are not locally licensed, winnings are typically considered taxable income. Consult a tax professional for your specific situation.
Can I set deposit limits?
Yes. You can set daily, weekly, or monthly deposit limits in the responsible gaming section of your account. These are usually irreversible for a set period.
What games contribute most to wagering requirements?
Slots (except progressive jackpot slots) usually contribute 100%. Table games like blackjack or roulette typically contribute 10–20%, and live dealer games may contribute as little as 5%. Always check the bonus terms for the exact percentages.
How do I contact customer support?
You can use the 24/7 live chat feature on the website or send an email to support. Responses via email are usually within 2–4 hours.
Is the betting platform safe and fair?
Yes. The platform uses SSL encryption to secure data, and games are regularly tested by third-party agencies for random number generation fairness.
This guide has covered the essential steps to get started — from signing up and understanding wagering math to depositing, withdrawing, and troubleshooting common issues. Always gamble responsibly and never chase losses.